Yes, you can only purchase up to 15 units of a single item in one single order. For example, if you like a particular shirt, you can only order 15 or less of that specific item/SKU. In addition, you can only purchase up to 300 total items in one single order. If the total quantity ordered is over 300, you will be asked to reduce the quantity.
Ordering over the phone or via email is NOT available. Once an order is complete and confirmed, it cannot be canceled, updated (to add/remove items) or changed. Prices may vary based on shipping destination. View our Return & Exchange policy for additional information.
Once an order is completed and confirmed, it cannot be canceled, updated (to add/remove items) or changed. View our Return & Exchange policy for additional information.
We apologize if you did not receive a confirmation email. You may still track your package by clicking on Order Status/Track Order in the footer below and typing your order number and email address. If you do not know your order number, please call 1-877-752-2387 and a Customer Service Representative will be happy to assist you.
Once your order has left our warehouse you will receive an email confirmation with your order tracking number. A link to the appropriate courier's site will be provided for easy tracking. You can also check your order status by selecting the link in the footer below if you have your order number and shipping zip code available. If you have any questions, please contact Customer Service for assistance at 1-877-752-2387.
To understand why orders are canceled, it's important to clarify the process that takes place when submitting an order on childrensplace.com, gymboree.com, sugarandjade.com or pjplace.com.
After you check out online, all the backend verification occurs. Every order goes through a verification
process, which usually takes about 24 business hours to complete. During this time, we confirm that all your
information is accurate. This includes (but is not limited to) shipping, billing and payment information. We'll
also place an authorization hold on your credit or debit card. If at any point our verification department runs
into an issue verifying details, you'll receive an email informing you that your order was canceled. You’ll have
the chance to make corrections and submit a new order.
NOTE: Canceled orders cannot be reinstated.
Because our verification systems are working incredibly fast to get orders processed, the exact reason an order was canceled may not be evident in your email. Here are some of the most common issues you can use to help verify information before resubmitting your order.
If you are having technical issues with our website or believe there may be an error, please call 1-877-752-2387 and a Customer Service Representative will be happy to assist you.